I contacted Customer Service with photos of my broken balance (plus the code inscribed on the balance) and was directed to the proper replacement part on their website. A video showing how to remove the old and install the new balance accompanied the reply. I was able to do this job myself. Otherwise, I'd have to wait 3 weeks for a local firm to do the work. Very satisfied.

I've placed two orders with Window Hardware Direct and have been happy both times. They've had the parts I need in stock, and most importantly, I've been able to contact a real human to get some help figuring out which parts are the correct ones for my window. Shipping was fast and the parts were sent to me the same day I placed the order. Hopefully stuff at my house quits breaking, but I will do business with these folks again if it does.

Everything about this company and the product purchased was first class. Website, order process, customer service and delivery could not have been any better. This is my second time purchasing from this supplier and they have raised the bar again. I have told our HOA about them so that all of our home owners can benefit from their exceptional products and service.

A contractor told us our window needed parts and would have to be replaced for $550. We found new pivot shoes at WHD with the help of their staff and fixed the window for $4.62, a savings of $545. Fast, friendly, helpful and efficient service. Our windows are 17 years old, are no longer made and the installer is out of business, so I was delighted to find exact replacement parts at WHD. Highly recommended!

This tensioning tool was essential to install the spiral balances, and it all worked very smoothly, thanks to the information and experience of the technician at Window Hardware Direct who gave perfect advice. We are very pleased to have a problem resolved that we thought was impossible, and very happy we did not have to replace the window.

I have to say, I didn't know the first thing about window hardware until one of my windows needed a new balance. Window Hardware Direct provided the information I needed in the form of videos, FAQs and customer support. Navigation of their website is a breeze and made identification of the part(s) I needed extremely easy. I felt confident I had ordered the correct parts. On arrival installation went as described by WHD, no surprises. Couldn't be happier with the quality of the balance (better than the original) and the ease of use of their website. Excellent products and service. I highly recommend Window Hardware Direct!!