I contacted Customer Service with photos of my broken balance and was directed to the proper replacement part on their website.  I was able to do this job myself. Otherwise I'd have to wait 3 weeks. Very satisfied.

I've placed two orders with Window Hardware Direct and have been happy both times. I've been able to contact a real human to get some help. Shipping was fast and the parts were sent to me the same day I placed the order. 

Everything about this company and the product purchased was first class. Website, order process, customer service and delivery could not have been any better. This is my second time purchasing.  

A contractor told us our window needed parts and would have to be replaced for $550. We found new pivot shoes at WHD with the help of their staff and fixed the window for $4.62, a savings of $545. Highly recommended!

This tensioning tool was essential to install the spiral balances, and it all worked very smoothly, thanks to the information and experience of the technician at Window Hardware Direct who gave perfect advice. 

Window Hardware Direct provided the information I needed in the form of videos, FAQs and customer support. Excellent products and service. I highly recommend Window Hardware Direct!!