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Contact Window Hardware Direct

Let’s get you to the right place.

Have a question about an order, a product, or a window repair? Our team is here to help. Choose the contact method that works best for you and we’ll help get things moving.

Normal Business Hours Monday–Friday

7:30 AM–4:30 PM Eastern
Closed Saturday & Sunday

How can we help?

Reach our team using whichever method works best for you.

Online Chat

For the fastest response during business hours, use the chat feature on our website to connect directly with our team.

Fastest During Business Hours

Call Us

Prefer to speak with someone directly? Give our team a call during normal business hours.

1-800-842-0974 Call Window Hardware Direct →

Send a Message

Reaching out after hours or have something that requires more detail? Fill out the contact form below and our team will follow up.

Product Questions

Already looking at a specific item?

If you’re requesting information about a specific product, please include the product SKU in your message.

The SKU can be found beneath the product title on the product page. Including it helps our team locate the exact item quickly and provide a more accurate answer.

Not sure which part you need?

If you’re trying to identify a replacement window part, our dedicated Parts Identification service is the best place to start. Send us clear photos, measurements, markings, and other details so our team can help narrow down the correct replacement.

Skip the guesswork and send your part directly to our identification team. Identify My Part →

Send us a message.

Fill out the form below and a member of our team will get back to you as soon as possible.

After-hours messages welcome